AmeriGlas Stained Glass

Security & Privacy

Secure Order Processing

Shopping at AmeriGlas is Safe:
AmeriGlas uses the latest Secure Server Software (SSL) security encryption systems technology for processing credit card transactions.  This encrypts all your payment information, including the credit card information, so that is cannot be read as the information travels over the Internet.  Information about your order, including secure payment information is downloaded from the web site immediately.  To further ensure security, no information is stored on the web site after the order information has been downloaded for processing.
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  Still don't want to use your credit card on the Internet? - Pay by Phone or Mail!
No problem, when you finalize your order there are several payment options - You can place the order and call us with your credit card information;  You can place the order and mail us a check or money order;  Or you can even place the order and mail it directly to us with your credit card information.  To phone-in payment information or mail-in your order, merely select the optional payment option at the bottom of the shopping cart screen before finalizing your order.
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  Phone-In Orders
Technically, AmeriGlas does not take orders over the phone.  However, an order can be placed on the web site using the payment option "Phone-In Payment Info" - merely select this payment option at the bottom of the shopping cart screen before finalizing your order.  The screen invoice and e-mail confirmation give instructions on how to call us with your credit card payment information.
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  Order Confirmation
When finalizing an order, the invoice summary screen has a "Print" option button which allows you to immediately print out a copy of your order.  Additionally, a confirmation of each order is e-mailed to your e-mail address which was entered in the "Ordered By" information screen.  A 'hard-copy' of the invoice is also sent with the order shipment and a shipping confirmation is also e-mailed with the tracking number when the order actually ships.  Please be careful when entering your e-mail address, as the confirmations are sent to the "Ordered By" e-mail address on the order from.
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Protection of Your Privacy

Information we need to process your order:
When you place an order, we need to know your name, postal address, e-mail address, ship-to address, phone number, specific items you are ordering, and credit card number and expiration date.  This allows us to process your order and to contact you if there are any problems.
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  What does AmeriGlas do to protect customer information?
When you place orders, all payment information is encrypted via our Secure Server Software (SSL).  All customer data we collect is protected against unauthorized access.  The information is downloaded immediately and no information is stored on the web site after the order information has been downloaded for processing.  For security purposes, our local order processing systems are not connected directly to our main web site and are not accessable via the internet.
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  Does AmeriGlas disclose customer information to outside parties?
NO - we do not sell, trade or rent this customer information to others.  This information is only used internally for the specific purpose of processing your order.
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  Does AmeriGlas send e-mail or postal advertisements, sale fliers, etc?
NO - we do not send any advertisements, sale fliers, notices, etc.  An order confirmation is sent via e-mail at the time an order is placed and after the order has shipped, a shipping confirmation is sent via e-mail.  No other e-mail or postal mail is ever sent unless we have reason to contact you to resolve a specific question related to filling your order.
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  We welcome your comments
AmeriGlas welcomes your questions and comments about security and privacy.  Please send us an e-mail at:
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Shipping & Handling
- Make a Selection -

Continental USA (lower 48) Shipping / Delivery Times
Alaska, Hawaii, PR, VI Express Delivery Options
APO's FPO's Special Glass Boxing Charges
International Shipments Special Came Boxing Charges


 



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Continental USA Shipping & Handling

What shipping method is used:
AmeriGlas generally ships via UPS ground - United Parcel Service.  UPS can not deliver to a PO Box, therefore, the Shipping Address must be a valid street address. However, for credit card processing purposes, your Ordered By address must match with the address to which your credit card statements are mailed.

Depending upon the specific size, weight, and destination, some small packages may be shipped via US Priority Mail if it is economical and delivery is expected to be faster than UPS.

 
Shipping & Handling Charges to destinations inside continental USA
(lower 48 states):

 

If your product subtotal is:
 

S&H Charges
 

Under

20.00
 

5.75
 

20.00

to

34.99
 

6.50
 

35.00

to

44.99
 

7.25
 

45.00

to

59.99
 

7.90
 

60.00

to

79.99
 

8.60
 

80.00

to

99.99
 

9.45
 

100.00

to

249.99
 

9%

250.00

and

above
 

8%
                                Alaska, Hawaii, Puerto Rico, US Virgin Islands and APO or FPO - See Below

  Special boxing charge for sheet glass orders:
Due to the significant weight of glass, the special boxing materials used and the time needed to pull and package glass, a special glass boxing charge of $3.50 for small sized glass (holds up to 10 small sheets) or $8.50 for large sized glass (holds up to 10 large sheets) applies to any order of sheet stained glass.  The glass boxing charge does not apply to pre-packaged "Glass Packs".
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  Special boxing charge for came orders:
All zinc and brass cames are 36" long pieces and must be shipped in a special box.  Due to the special boxing required, there is a minimum order requirement of at least 8 pieces of any mixture of zinc or brass came.    There is no boxing charge for orders of 8 or more pieces of any mix of zinc or brass came, however, a $3.00 boxing charge will apply to any orders for zinc/brass came which is below the 8 minimum.
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Shipping & Handling to APO's or FPO's

What shipping method is used:
The US Post Office will not allow UPS to deliver to a PO box, so the only delivery method available to ship to APO's and FPO's is Priority Mail of the US Post Office.  The Post Office is more expensive than UPS and the shipping cost is very dependent upon the actual weight of a package.  Shipping & handling charges can not be determined until that specific order is actually packaged and ready for shipment.  Additionally, all came must be shipped coiled, or for non-coilable came, cut down to 3' lengths.  

How to determine Shipping & Handling to APO/FPO's:
When placing an order, please select the normal UPS ground delivery to USA.  The shopping cart will calculate the normal UPS Shipping & Handling charges.  We will pull and weigh the order to determine the actual charges to ship via Priority Mail and we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it

The Shopping Cart has a place for special notes or requests after entering the name and address information.  If you would like, you can enter a note like "Please calculate the actual shipping charges to ship priority mail to me and e-mail them to me for my final approval - do not ship without my final approval".  However, even without such a note, we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it.

Estimated additional charges for shipments to APO's and FPO's is shown below:

Estimated Add'l Shipping & Handling Charges
for APO & FPO Shipments

      ---- Type of Order ----

Est Add'l Charges
1 to 4 Books (no other items)

$ 0.00          

Small group of tools & supplies

5.00          

Large group of tools & supplies

9.00          

8 - 10 Small pieces of glass

12.00          

8 - 10 Large pieces of glass

22.00          


Actual additional charges will be determined by
the actual number of boxes and actual weight of each individual order
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Shipping & Handling to US Areas Outside Continental USA
Alaska, Hawaii, Puerto Rico and US Virgin Islands

What shipping method is used:
The only reasonable delivery method available to ship to AK, HI, PR & VI is Priority Mail of the US Post Office.  The Post Office is more expensive than UPS for the lower 48 states, but it is less expensive for AK, HI, PR & VI.  The shipping cost is also very dependent upon the actual weight of a package.  Shipping & handling charges can not be determined until that specific order is actually packaged and ready for shipment.

How to determine Shipping & Handling to AK, HI, PR, VI:
When placing an order, please select the appropriate shipping destination for Ak, Hi, Pr or VI.  The shopping cart will calculate the normal UPS Shipping & Handling charges and indicate the shipping as estimated.  We will pull and weigh the order to determine the actual charges to ship via Priority Mail and we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it

The Shopping Cart has a place for special notes or requests after entering the name and address information.  If you would like, you can enter a note like "Please calculate the actual shipping charges to ship priority mail to me and e-mail them to me for my final approval - do not ship without my final approval".  However, even without such a note, we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it.

Estimated additional charges for shipments to AK, HI, PR & VI is shown below:

Estimated Add'l Shipping & Handling Charges
for Alaska, Hawaii, Puerto Rico & Virgin Island Shipments

      ---- Type of Order ----

Est Add'l Charges
1 to 4 Books (no other items)

$ 0.00         

Small group of tools & supplies

6.00         

Large group of tools & supplies

17.00         

8 - 10 Small pieces of glass

16.00         

8 - 10 Large pieces of glass

24.00         


Actual additional charges will be determined by
the actual number of boxes and actual weight of each individual order.
 


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International Shipments
Canada, Europe, South America, Far East, etc.

What shipping method is used:
As a result of the complexity of the various international import restrictions and import duties, AmeriGlas does not currently have shipping systems in place to ship outside the USA.  We do however have many customers outside the USA who ship to relatives or remail services in the USA.  However, in these cases, we are actually shipping to a normal US address and the receiving party is responsible for forwarding the shipment to it's final destination and for compliance with the various import restrictions and import duties.

 


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Shipping / Delivery Times

AmeriGlas generally ships out orders within 24 hours of receipt.  Orders received by 1:00 pm central time on normal work days will ship out that afternoon.  Orders received after 1:00 pm may ship out on the following business day, depending upon order volume.  Orders received on holidays or weekends ship out on the next business day.  If  there is any problem or question on an order, we will contact you as soon as possible by e-mail or phone.  Below is a map of Estimated UPS Delivery Days.  UPS does not deliver on weekends or holidays.

 


Estimated Delivery Times
(Business Days)
(Estimates Only - Not
Guaranteed)

 

 

Need Express Delivery?
Scroll Down

Est Delivery Days, excuding weekends and holidays

Note:  Above delivery times do not include processing time for AmeriGlas to prepare an order for shipment.
          AmeriGlas may ship some small orders via Priority Mail (2 - 3 business day delivery).
                                                 Scroll Down for Express Delivery Options


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Express Delivery Options

AmeriGlas generally ships via UPS ground transportation.  The normal UPS delivery times are shown above.  Sometimes that may not be fast enough.  We can also ship via UPS 3-day, 2-day or 1-day delivery, however due to the weight of most orders, the additional shipping costs to use these air-freight options can be significant.  Additionally, we must determine the exact size, weight and destination of the shipment for a specific order to determine the express delivery costs.  Examples below show ranges due to the various delivery zones:

Product
(no additional items)

Approximate
Regular Shipping

Est Add'l Cost
3-day Delivery

Est Add'l Cost
2-day Delivery

Est Add'l Cost
1-day Delivery
3 to 4 Books

$6

$5 - $8

$7 - $14

$18 - $35
Several Drill Bits

$6

$5 - $8

$7 - $16

$20 - $37
Several Hand Tools

$7

$9 - $12

$9 - $18

$20 - $38
Grinder

$12

$10 - $22

$16 - $35

$32 - $65
DB-100 Band saw

$14

$14 - $28

$20 - $40

$38 - $70
Taurus 3 Ring saw

$23

$16 - $28

$18 - $38

$34 - $65
Orders placed after 1:00 pm CST may ship out on the following day.

To have us investigate the cost of shipping your order via express delivery, please place the following "Call me with Express Delivery Options" item into your shopping cart along with all the items for your order, finalize your order and provide the normal "ordered by", "ship-to" and "payment" information.

                 Call me with Express Delivery Options & Costs: 

You will notice that the "Call Me with Express Delivery Options" shows up as a zero cost line item on your order.  Please be aware that we are not notified of the order until the shopping cart is "closed out" and the order is "finalized".  When we receive the order, we will determine the various express delivery options and their costs and we will call you - ASAP.  Be sure to include your daytime phone number since we don't use e-mail for this, as time is most important.

Our normal non-web business hours are M-F 8:00-5:00 pm, Sat 9:00-1:00 pm CST.  For orders placed outside of normal business hours, please allow us time to process the order and investigate the express delivery options.  We will call you as soon as possible.



- Other Areas of  Interest -

Concerned about Security or Privacy?   See: Security & Privacy

Shipping & Handling, Delivery Times, etc?   See: Shipping Info

Phone-in or Mail-in Payment?   See: Payment by Phone or Mail

Priority Mail to APO/FPO?   See: Shipping Info-APO/FPO

Need Express Delivery?   See: Express Delivery Options

Priority Mail Shipping to AK, HI, PR, VI?   See: Shipping Info

Non-USA International Shipments?   See: Shipping Info-Int'l

Product Guarantee & Return Policy?   See: Guarantee

Can't find what you need or want?   See: Catalog Index

  AmeriGlas Stained Glass
Omaha, Nebraska

Also See: Contact Information

AmeriGlas Home Page - Click Here
 
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