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We can normally respond to e-mail
inquiries within one hour during normal business hours (Mon -
Fri 9am - 6pm, Sat 10am - 3pm CST).
Our 800 numbers are included
on all customer correspondence, e-mail order confirmations, shopping
cart invoices, printed invoices, and included with all shipments.
This allows our customers to contact us as needed. However, we
no longer publish our 800 numbers on the web site. We originally
listed the phone number information on the web site and we were
swamped with miscellaneous phone calls that required us to add
additional staff and phone lines to handle the many inquiries.
It quickly became obvious that the inquiries were questions that
could easily be handled via e-mail and the large volume of calls
were actually detracting from us providing prompt service to
our customers. After discussions with many of our customers,
several staff meetings and much analysis, we removed the 800
phone numbers from the web site to reserve them for specific
use by our regular customers. We are sorry for this inconvenience,
however, we respond quickly to e-mails and this allows us to
provide the best possible service to our regular customers. |
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Walk-In Sales
AmeriGlas has a 10,000 sq. ft.
warehouse located near 90th & Maple in Omaha, Nebraska.
Since Omaha is physically located in the center of the U.S.,
delivery times are generally only 3 to 5 business days to nearly
any part of the country. However, since we do not have
a formal showroom area, insurance restrictions prohibit customers
from visiting the warehouse.
Due to
insurance restrictions, customer visits and walk-in sales are
strictly prohibited. |